1. Call 1016 (landline charge from a landline or mobile from all over Greece) and talk for free with a coordinating doctor day and night, weekends and holidays, 24 hours a day. Make an appointment with a specialist doctor on the day and time you wish.

2. Receive an SMS / email and pay the cost of the service online.

3. Talk to a doctor via video call by clicking the link you immediately received via SMS / email after your payment.

• General practitioner
• Psychiatrist
• Dermatologist

Having in mind our timeless desire to offer modern and innovative solutions to our patients but also to always be present in every great crisis and challenge, SOS DOCTORS can now also be found online via video call. The service complements our wide range of medical services (20 specialties of home doctors, hospitalization and diagnostic examinations at home, doctor’s appointments, patient transfers, hospital treatment in clinics and medical equipment at home).

Through our new service, we hope to expand our coverage network in geographical terms, bringing closer not only the areas of Attica where we have been active 24/7 since 1993, but also remote or under-served populations and areas throughout Greece.

With our new service, you will now be able to consult an SOS DOCTOR online from wherever you are, through any device that has an Internet connection (smartphone, tablet, computer) either directly or at a scheduled appointment on the day of your preference.

Teleconsultation allows video calls between a patient and an SOS DOCTOR. Particularly in the light of the COVID-19 pandemic, the development of technological means has made telemedicine easier and more accessible, even for those who are not particularly familiar with computers and technology in general. Some of the main benefits you will get by choosing our service and talking to an SOS DOCTOR via video call are the following:

• Access to the network of SOS DOCTORS from wherever you are in Greece
• Quality guarantee, due to the long-lasting experience of SOS DOCTORS since 1993
• Immediate and continuous monitoring of your condition as often as you wish since SOS doctors are available to talk to you and guide you online at any time
• Save money, time and travel costs
• Zero waiting times in outpatient clinics and / or hospitals
• Specialist assessment of whether the patient needs to be treated in person / hospitalization or not
• Fixed prices with receipts
• Continuous control, evaluation and improvement of the provided services
• Ease, security and reliability in both video cals and payments through the award-winning know-how of DOCANDU

In case a patient does not wish to use a camera, there is the possibility to connect to our platform with the camera turned off. The same doctors available for teleconferencing are the same doctors available for telephone support, through our approved platform. Of course, the basic condition is that the doctor agrres that the use of the camera is not necessary. Clearly, in specialties such as the online Dermatologist at home this is not possible. On the contrary, it is perfectly acceptable in cases where a patient seeks e.g. Psychiatric help online.

Our service is based on the technological platform of DOCANDU, distinguished by the Ministry of Health and Digital Governance, and GDPR (General Data Protection Regulation) compliant.

Your personal data is protected by European Parliament Regulation 2016/679 (for more information see the data protection policy at https://www.docandu.com/ori-chrisis-politiki-aporritou/ and all conversations are encrypted. The highest level of certification available in the payment industry (PCI Service Provider Level 1) is offered. Simply put, payment processing is absolutely secure, as your information is transmitted with encryption throughout the payment process, without being stored anywhere.

DOCANDU, having collaborated with the Medical Association of Athens, proved the value of teleconsulting during the sudden first lockdown in the spring of 2020, when it provided its experience and know-how for free to over 30 thousand citizens of the Attica region who trusted and used the platform.

Online appointments and online doctors are complementary and supportive and can not replace the clinical examination and its value nor the relationship between the attending physician and patient resulting from the actual medical visit.